All assistance requests are processed by our dedicated staff.
We generally respond rapidly, depending on the number of requests being processed. Please also note that assistance is only guaranteed to users who have taken on a PLUS or ENTERPRISE type of subscription. However, we do our utmost to reply to everyone, including Trial users, although the response times are variable in this case.
If you want to help us limit waiting times, before opening a report make sure the answer you are looking for is not already in the online documentation or on the public pages of the website.