Version 2026.10-P – Last updated: 1 October 2026
This is a translation provided for convenience. In case of discrepancy, the Italian version prevails.
1.1. These general terms and conditions (the “Terms”) govern the provision on a Software as a Service basis of the “Goose” application (the “Service”), accessible via the website www.gooseapp.com, the web app app.gooseapp.com, the mobile and desktop apps and the related APIs, by Goose S.r.l., with registered office at Via dei Metalmeccanici 15, 12038 Savigliano (CN), Italy, tax code and VAT No. IT03483570044, registered with the Cuneo Companies Register, share capital €10,000 fully paid up (“Goose”).
1.2. The Service is intended exclusively for businesses, professionals, commercial agents and representatives and other persons acting in the course of their business or professional activity (the “Customer”). The Service is not offered to consumers within the meaning of Article 3 of Legislative Decree 206/2005 (Italian Consumer Code). Anyone who registers declares that they are acting for professional purposes and, if acting on behalf of a legal entity, that they have the authority to bind it.
1.3. The following form an integral part of the contract (the “Contract”): (a) these Terms; (b) the Data Processing Agreement pursuant to Article 28 GDPR (the “DPA”), published at www.gooseapp.com/section/dpa; (c) the description of the subscribed plan and the price list published on the website at the time of the order; (d) any special conditions agreed in writing, which shall prevail in the event of conflict.
3.1. To use the Service, the Customer must complete the registration procedure, providing true, complete and up-to-date information. The Contract is concluded when the Customer, having read these Terms, the DPA and the Privacy Policy, completes the registration procedure and confirms the activation of the Account or of the free trial.
3.2. Goose may refuse or suspend an activation where the information provided is manifestly false, in the event of previous breaches, or where there are reasonable grounds to suspect fraudulent or unlawful use.
4.1. Goose may offer a free trial period (normally 30 days) with no obligation to purchase and without requiring a payment card. During the trial, the Service is provided “as is”, without guaranteed service levels.
4.2. At the end of the trial, if no paid plan has been subscribed, the Account is deactivated. The Customer Data are subsequently deleted as provided in section 13.
5.1. The available plans, the features included, the limits (e.g. number of Users, storage space) and the prices are those published on www.gooseapp.com at the time of subscription. Unless otherwise stated, prices are expressed in euros, exclusive of VAT and any other statutory charges, and are calculated per active User.
5.2. Fees are payable in advance for the chosen subscription period (monthly or annual). The addition of Users during a period entails a pro rata charge of the relevant fee.
5.3. Payments are handled through the payment service provider Stripe Payments Europe Ltd. or by the other methods indicated on the website (e.g. bank transfer for Enterprise plans). Goose does not receive or store full payment card details, which are processed directly by Stripe in accordance with the PCI-DSS standard.
5.4. Invoices are issued electronically through the Italian Exchange System (Sistema di Interscambio). The Customer is required to provide and keep up to date its billing details (recipient code or PEC address).
5.5. Goose may change its prices with effect from the next renewal, giving the Customer at least 30 days’ notice by e-mail; a Customer who does not intend to accept the new pricing may deactivate automatic renewal before the expiry date.
5.6. In the event of non-payment, Goose may, after sending a reminder by e-mail and once 15 days have elapsed without payment, suspend access to the Service until payment in full, without prejudice to its right to late payment interest under Legislative Decree 231/2002.
6.1. The subscription lasts for the chosen period (monthly or annual) and, if the Customer has activated automatic renewal, is tacitly renewed for a period of equal duration, with the charge made to the registered payment method.
6.2. The Customer may deactivate automatic renewal at any time from the administration panel or by writing to info@gooseapp.com; deactivation takes effect from the expiry of the current period. Save as provided in sections 5.5 and 15, fees already paid are non-refundable.
7.1. Goose provides the Service with the required professional diligence, adopting technical and organisational measures appropriate to ensure a level of security commensurate with the risk, as described in section 10 and in the DPA.
7.2. Goose undertakes to ensure the greatest possible continuity of the Service. The following are excluded from the availability commitments: scheduled maintenance (notified, where possible, with reasonable advance notice and carried out at times of low usage), urgent security maintenance, force majeure events and malfunctions attributable to the Customer, its connectivity or third-party services not controlled by Goose. The mobile and desktop apps allow operation, for the functions provided, even without a connection.
7.3. Technical support is provided in accordance with the terms of the subscribed plan (online documentation, chat, e-mail or ticket) on business days, during office hours.
8.1. The Customer is responsible for: (a) the lawfulness of the Customer Data and the legal basis of the processing it carries out with the Service, as controller; (b) the management of Users, their permissions and the prompt deactivation of Users who are no longer authorised; (c) the safekeeping of credentials and the activation of two-factor authentication, where available; (d) the security of the devices and networks from which Users access the Service; (e) informing Users and data subjects, where necessary, of the features used (e.g. geolocation of Users) in compliance with applicable employment law.
8.2. It is prohibited to: use the Service for unlawful purposes or to send unsolicited communications; upload content that infringes third-party rights or contains malicious code; attempt to gain unauthorised access to third-party Accounts or to Goose’s systems; carry out vulnerability tests, scans or abnormal loads without prior written agreement; decompile or reverse engineer the software beyond the limits permitted by law; resell or grant use of the Service to third parties without agreement with Goose.
8.3. The Customer undertakes to report without delay to security@gooseapp.com any unauthorised use of credentials or any suspected Security Incident of which it becomes aware.
9.1. The Customer Data remain the exclusive property of the Customer. Goose processes them solely to provide the Service, provide support, ensure its security and comply with legal obligations, as processor pursuant to Article 28 GDPR, under the terms of the DPA, which the Customer accepts upon conclusion of the Contract.
9.2. With regard to personal data relating to the Customer, its contact persons and the Users processed for the contractual, administrative and security management of the relationship, Goose acts as an independent controller in accordance with the Privacy Policy.
9.3. Goose may compile aggregated and anonymous statistical data on the use of the Service in order to improve it, without any possibility of identifying the Customer, the Users or the data subjects.
9.4. The Customer Data are hosted on cloud infrastructure located in the European Union. The up-to-date list of sub-processors is published in the DPA; Goose notifies changes with at least 30 days’ notice, granting the Customer the right to object on reasonable grounds.
10.1. Goose adopts technical and organisational security measures pursuant to Article 32 GDPR, including: encryption of communications (TLS), two-factor authentication, role-based access control, logging of access to the application, and periodic backups. Goose undertakes to strengthen them progressively, also in light of the requirements of Directive (EU) 2022/2555 (“NIS2”) and Legislative Decree 138/2024.
10.2. In the event of a Security Incident affecting the Customer Data, Goose shall notify the Administrator without undue delay and in any event within 24 hours of becoming aware of it, providing the information available and subsequent updates, so as to enable the Customer to fulfil any notification obligations it may have towards the authorities (Italian Data Protection Authority – Garante per la protezione dei dati personali, CSIRT Italia/ACN) and towards data subjects.
10.3. Upon written request, and no more than once a year save in the case of incidents, Goose shall provide the Customer with the information reasonably necessary to demonstrate compliance with the security measures, including summary documentation of the measures adopted, also for the purposes of the supplier assessment required of NIS2 entities.
11.1. The Service may allow integration with third-party services selected and activated by the Customer (e.g. Google Calendar, Mailchimp, Freshdesk, management/ERP systems via gooConnector or APIs). The use of such services is governed by the terms of the respective providers; Goose is not liable for their availability or for the processing of data carried out by them once transferred at the Customer’s request.
11.2. API access keys and tokens are strictly personal: the Customer is responsible for their safekeeping and for revoking them in the event of compromise.
12.1. The software, the “Goose” trade mark, the website, the documentation and every element of the Service are the exclusive property of Goose or its licensors. The Contract grants the Customer a non-exclusive, non-transferable right of use limited to the term of the subscription, for the internal needs of its business and for the number of Users subscribed.
12.2. Any suggestions and feedback provided by the Customer may be freely used by Goose to improve the Service.
13.1. The Customer may export its data at any time using the export functions and APIs made available, in structured and commonly used formats.
13.2. Upon termination of the Contract for any reason, the Account is deactivated and the Customer Data remain available for export, at the Administrator’s request, for 90 days. Goose then deletes the Customer Data from production systems within 180 days of termination and from backup copies at the end of the relevant rotation cycle, unless retention is required by law. Upon request, Goose confirms the deletion in writing.
13.3. This is without prejudice to administrative and accounting data that Goose is required to retain under legal obligations.
Goose may suspend, in whole or in part, access to the Service, informing the Customer in advance where possible: (a) in the event of non-payment pursuant to section 5.6; (b) in the event of breach of section 8.2; (c) where necessary to prevent or contain a Security Incident or a concrete risk to the integrity of the Service or of other customers’ data (e.g. compromised credentials); (d) by order of an authority.
15.1. Either party may terminate the Contract pursuant to Article 1456 of the Italian Civil Code by written notice in the event of a serious breach by the other party that is not remedied within 15 days of a formal notice to remedy, and in particular, in the case of Goose, in the event of breach of sections 5, 8.2 and 12.
15.2. Goose may withdraw from the Contract, including in connection with the discontinuation of a plan or of the Service, by giving at least 90 days’ written notice and refunding the portion of fees paid and not used.
16.1. Save as expressly provided in the Contract, Goose does not warrant that the Service is fit for any particular purpose of the Customer or that it is free from any error or interruption. The Customer remains responsible for checking the documents (e.g. quotations, orders, invoices) generated through the Service.
16.2. Except in cases of wilful misconduct or gross negligence and other cases in which limitation is not permitted by law, Goose’s aggregate liability arising from the Contract is limited to the amount of the fees actually paid by the Customer in the 12 months preceding the event giving rise to the liability; Goose shall not be liable for indirect damages, loss of profit, loss of goodwill or loss of business opportunities.
16.3. Neither party shall be liable for failure to perform due to force majeure, including, by way of example, natural events, wars, acts of authorities, widespread outages of communication networks or cloud services, and cyber attacks of exceptional scale notwithstanding the adoption of the measures referred to in section 10.
Each party undertakes to keep confidential the other party’s information of which it becomes aware in the performance of the Contract and to use it only for that purpose, for the entire term of the Contract and for the following 3 years, save for legal obligations or orders of an authority.
Goose may amend these Terms for technical, regulatory or organisational reasons, notifying the changes to the Administrator by e-mail or by means of a notice within the application with at least 30 days’ notice. A Customer who does not intend to accept them may withdraw within that period with effect from the date on which the changes enter into force, obtaining a refund of the unused portion of the fees. Changes required by law or by orders of an authority may take effect immediately. Previous versions remain available on request.
Notices to Goose shall be sent to info@gooseapp.com (administrative and commercial matters), privacy@gooseapp.com (data protection), security@gooseapp.com (security and incidents) or by certified e-mail (PEC) to gooseapp@pec.it. Notices to the Customer are validly given to the Administrator’s e-mail address registered in the Account.
The Contract is governed by Italian law. The Court of Cuneo shall have exclusive jurisdiction over any dispute relating to the Contract.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that it has read and specifically approves the following clauses: 5.5 (price changes), 5.6 and 14 (suspension), 6 (automatic renewal and non-refundability), 13.2 (deletion of data), 15 (withdrawal and termination), 16 (limitation of liability), 18 (changes to the Terms), 20 (jurisdiction).